Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
5.6
Location
7.8
Service
6.2
Dining
5.0
Guest reviews
7.8/10
based on 5 reviews
6.2
6.2/10 based on 471 reviews
William
United States of America,
March
2025
6.6/10
I had an average stay at the GR Hotel in Kumamoto. The location was fantastic, just a short walk from shopping streets and the castle, but the room left a bit to be desired in terms of cleanliness and comfort. Overall, I was satisfied, but there were some noticeable issues that kept it from being a standout experience.
Rooms
5.0
My room felt a bit outdated and had some cleanliness concerns, like peeling wallpaper and mould around the window. While it was small, it was comfortable enough for a solo traveler.
Service
5.0
The service was okay, although I found it challenging to communicate in English at times. The staff were friendly and professional, but their limited English made things difficult on occasion.
Location
8.0
The hotel's location is one of its biggest perks. It’s within walking distance to the shopping areas and Kumamoto Castle, making it convenient for exploring the city.
Dining
5.0
I was disappointed with the breakfast, which included a small box of cold rice and a strip of fish—definitely not what I expected. There wasn’t much variety, and it left me wanting more.
Facilities
5.0
The facilities were basic, with dry cleaning and housekeeping available. However, the rooftop bar was not in service, which would have been a nice touch during my stay.
Justin
United States of America,
December
2024
5.0/10
I stayed at the GR Hotel Ginzadori for one night during my trip to Kumamoto. It was an average stay overall; while the location was great for exploring nearby attractions like the shopping streets and the castle, the rooms felt a bit outdated. The check-in and out process was straightforward, but the hallways had a noticeable smell of smoke, even though my room didn't. I was satisfied, but it didn't particularly stand out in any way.
Rooms
6.0
My room was clean and had all the necessary amenities. It felt a bit small and outdated, with no extra chair to sit in, just the bed. Still, it was generally comfortable for a night.
Service
7.0
The staff were incredibly nice and helpful, even though there were some struggles with communication due to language barriers. They kept the room tidy, which I appreciated.
Location
8.0
I found the hotel's location quite convenient, just a half-mile walk to the bustling shopping street and the tram line. It was easy to get around and access the local attractions easily.
Dining
5.0
Breakfast was a bit of a letdown for me. It consisted of just a small box with cold rice, fish, and a steamed dumpling, which didn’t leave me satisfied at all.
Facilities
5.0
The hotel offered dry cleaning, laundry, and housekeeping services, which were helpful, though I didn't find the lobby to be useful for relaxing.
Karl
United States of America,
December
2024
5.0/10
I had an average stay at GR Hotel in Kumamoto. While my room was clean and the bed was comfortable, the overall ambiance felt a bit outdated. The location was fantastic for exploring the city, just a short walk from shopping streets and Kumamoto Castle. However, I did notice some issues like the smell of smoke in the hallways and limited breakfast options that left much to be desired.
Rooms
6.0
The room was small but fine, though it felt a bit dated. It had all the necessary amenities, but I missed having a chair or wardrobe.
Service
5.0
The staff was friendly and professional, but the communication in English was somewhat limited, which could be challenging.
Location
8.0
The hotel is in a great location, just a short walk from shopping and the castle, making it very convenient to explore the area.
Dining
5.0
Breakfast was disappointing; it consisted of cold rice and fish, which wasn't very satisfying.
Facilities
5.0
The hotel provided basic services like housekeeping, but some facilities, like the rooftop bar, were not in service.
Reggie
United States of America,
December
2024
5.0/10
My stay at GR Hotel Ginzadori was decent, but nothing really stood out for me. Check-in was straightforward, and the location is simply fantastic, close to shopping streets and attractions like Kumamoto Castle. However, I found the room a little outdated and could hear quite a bit from the neighboring rooms, which could be bothersome during the night.
Rooms
6.0
The room was slightly outdated yet comfortable, though I really missed having a chair or wardrobe space. It felt a bit small, especially with our luggage.
Service
8.0
The staff were friendly and very responsive., even though they struggled a bit with English, they were always helpful.
Location
7.0
The location is perfect, just a short walk from Kumamoto Castle and vibrant shopping streets. However, it's about a 15-minute walk from the nearest tram station, which can be a bit inconvenient.
Dining
5.0
Dining was just okay. The breakfast options were limited and not very appealing, but given the price, I didn’t expect much.
Facilities
6.0
The hotel had useful services like laundry and housekeeping. but I did notice some areas in need of improvement, like the condition of the halls.
Steven
United States of America,
December
2024
6.8/10
I had an average stay at the GR Hotel Ginzadori in Kumamoto. While the location was fantastic, making it easy to explore the shopping streets and the castle, the room itself felt a bit outdated and in need of some maintenance. Check-in and check-out were straightforward, which I appreciated, but the overall experience didn't quite stand out to me.
Rooms
5.0
The room was comfortable but small. I missed having a chair or a wardrobe, and some areas, like under the window, showed signs of wear and tear.
Service
6.0
The staff were helpful, though their English skills were limited. They did their best to accommodate me and keep everything clean.
Location
8.0
The location was ideal, just a short walk from the main shopping areas and very close to the attractions like Kumamoto Castle. It was also easy to access public transportation.
Dining
5.0
Breakfast left something to be desired with limited options, including just a small box of cold rice and a few other items that weren't very appealing.
Facilities
5.0
The hotel has essential amenities like dry cleaning and housekeeping, but I felt limited by the lack of common spaces to relax.